MBNA Card Holders Have More Reasons to Be Cheerful

Credit card provider MBNA has launched a new mobile phone service allowing customers to receive texts containing their account information.

The new Mobile Banking Text service has been designed to let card-holders have access to account information while on the go and follows the introduction of MBNA’s iPhone and Blackberry Apps. Using the new text service customers can send a request to 83838 and receive account information about their balance, transactions and bill payments.

Speaking about the new service; Ian Craig, Sales, Service and Operations executive for Bank of America Europe Card Services, which owns the MBNA brand, said: "Our customers’ needs and expectations are changing — they want greater control and choice in managing their finances, and they want to do so in a way that fits their lifestyles.

“Newer technology, including mobile phone functionality, SMS, the Internet and voice recognition systems are transforming the way our customers expect us to interact with them. The Mobile Banking Text service is one of a number of exciting new improvements we will be making to our services.

“With this service, we are able to provide our customers with another way to bank that is simple, straightforward and puts their credit card information at their fingertips whenever they need it.”

As well as taking the step of introducing the text service, MBNA have also worked hard to make sure the account feature is available to all 5 million UK card-holders. In doing so the Bank of America subsidiary has ensured the system works across the full range of credit cards, is free of cost (aside from network charges) and works with all SMS enabled handsets.

Using the service is pretty easy as well, all a customer needs to do is register a mobile phone number to their card account then simply text ‘Bal’, ‘Trans’ or ‘Bill’ to 83838 depending on what information they require. To find out more about how to make the most of the new text service, visit MBNA credit cards.

As well as launching the mobile banking function, MBNA has also been busy improving its account offerings in other ways. The lender recently introduced paperless statements for customers signing up new online accounts. All card-holders have the option to go paperless here.

As if that wasn’t enough added value for MBNA customers, new credit cards can now be activated online as well as over the phone.